01 Acceptance & scope

These Terms of Service (the "Terms") form a binding legal agreement between you ("you", the "User") and Zeroip — F.Z.E, a Free Zone Establishment (Limited) duly licensed under the laws of the Emirate of Ajman, United Arab Emirates (Commercial Licence No. 41009), with its registered office at Ajman Free Zone C1 Building, Ajman, UAE (the "Company", "we", "us").

The Terms govern your access to and use of the zeroip website, the redemption portal, the API (where made available), the lead-data corpus, and any related software, content, or service operated by the Company (collectively, the "Service").

If you are using the Service on behalf of an entity, you represent that you have the authority to bind that entity to these Terms, and that "you" includes that entity.

02 Definitions

• "Token" — a single, non-divisible redemption credit entitling the holder to one (1) Lead from the Corpus, subject to these Terms.
• "Redemption Key" — a cryptographic bearer instrument issued at the time of purchase, used to spend Tokens.
• "Lead" — a single contact record drawn from the Corpus, typically including business contact identifiers (e.g., name, role, company, business email, business phone) where lawfully available.
• "Corpus" — the aggregated lead database maintained by the Company, updated on a continuous basis.
• "Segment" — the parameters (industry, geography, company size, intent signal, etc.) you specify at the time of redemption.
• "Export" — the CSV file generated as the output of a redemption.

03 What the Service is

The Service provides on-demand access to a continuously refreshed corpus of business contact data via a token-based redemption mechanism. The flow is:

• You purchase Tokens in a quantity of your choosing.
• You receive a Redemption Key.
• You enter the Key in our redemption portal, specify a Segment, and redeem the desired number of Tokens.
• One Token is burned per Lead delivered.
• An Export is generated and made available for download for sixty (60) minutes, after which the download link and the underlying query record are permanently purged.

The Service is intended for legitimate business-to-business outreach, market research, recruitment, and adjacent commercial purposes. It is not a marketing-automation platform, a CRM, or a long-term data subscription service.

04 No accounts — redemption keys are bearer instruments

The Service operates without user accounts. We do not require you to register, create a profile, supply an email address, or otherwise identify yourself in order to purchase or redeem Tokens.

The Redemption Key is the sole credential tying a purchase to its redeemable Tokens. You acknowledge and agree that:

• The Key is a bearer instrument. Whoever possesses the Key may spend its associated Tokens. You are solely responsible for safeguarding it.
• We have no technical or contractual means to recover, regenerate, or reassign a Key that you have lost, deleted, leaked, or shared.
• Sharing or transferring a Key (e.g., to a colleague) is permitted and does not constitute a breach of these Terms.
• Once a Key's Tokens have been redeemed, no further use of the Key is possible.

05 Tokens

5.1 Nature

Each Token represents a single, prepaid redemption credit. Tokens are not securities, not investment instruments, not legal tender, not cryptocurrencies, and not transferable rights against the Company beyond the right to redeem for Leads under these Terms.

5.2 Ratio

One (1) Token is redeemable for one (1) Lead. The Company reserves the right to alter this ratio prospectively but not retroactively: any Tokens already purchased will remain redeemable at the ratio in force at the time of their purchase.

5.3 Expiry

Tokens do not expire. The Company commits to honour redemption of validly issued Tokens for as long as the Service operates. In the event the Service is discontinued, refunds for unredeemed Tokens will be processed per Section 7.

5.4 Transferability

Tokens are transferable solely via transfer of the underlying Redemption Key. Tokens cannot be split, partially transferred, traded, or resold via secondary markets in a manner that fragments or financialises them.

06 Payment, pricing, taxes

Token prices are denominated in United States Dollars (USD) and are displayed on the pricing calculator before purchase. The applicable per-Token rate is determined by the volume tier at the time of purchase, as published on the Service.

6.1 Payment processors

Payments are processed exclusively by Stripe, Inc., a regulated third-party payment processor that accepts major credit and debit cards including Visa and Mastercard. The Company does not collect, store, or process raw payment instrument data (e.g., card numbers, CVV codes). Your use of any payment processor is governed by that processor's own terms and privacy policies.

6.2 Taxes

Prices displayed are exclusive of any value-added tax (VAT), goods-and-services tax (GST), withholding tax, or other applicable indirect taxes, which will be added at checkout where required by applicable law. You are solely responsible for any income tax, business tax, or other direct tax obligations arising from your use of the Service in your jurisdiction.

6.3 Currency conversion

If you pay in a currency other than USD, conversion is performed by the payment processor at the rate it sets. The Company is not responsible for FX spread, conversion fees, or fluctuations.

07 Refund policy

The Company offers refunds on a strictly limited basis:

To request a refund, present your Redemption Key via the contact channel published on the Service. Refunds are credited to the original payment method. The Company may decline refund requests where it has reasonable grounds to suspect fraud, abuse, or chargeback misuse.

08 Lead data — accuracy & freshness

The Company verifies Lead data on a best-efforts basis at the Corpus level. Verification typically includes SMTP email validation, phone-number reachability checks, and cross-referencing against publicly available registries. However:

• The Corpus reflects the state of the world as of its most recent refresh. Real-world data — job titles, employment status, contact details — changes constantly.
• The Company makes no warranty as to the absolute accuracy, currency, completeness, or fitness-for-purpose of any specific Lead.
• The Company does not guarantee any specific deliverability rate, response rate, or conversion outcome from outreach to Leads.

The Service is, by design, not configured to retain records of which Leads were delivered to which Redemption Keys. Consequently, the Company cannot replace, re-deliver, or audit specific Leads after the Export window has closed.

09 Your obligations

By using the Service, you represent, warrant, and covenant that you will:

• Use the Service and any Leads obtained strictly for lawful purposes;
• Comply with all applicable laws governing the processing of personal data, including without limitation the UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law), the EU General Data Protection Regulation (GDPR) where applicable, the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), Canada's CASL, and equivalent regimes in your jurisdiction;
• Comply with all applicable anti-spam, telemarketing, and unsolicited-communication laws, including without limitation the US CAN-SPAM Act, the EU ePrivacy Directive, and the UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021);
• Honour any opt-out, suppression, or "do-not-contact" request you receive from any Lead;
• Independently verify any specific Lead before relying on it for material decisions;
• Maintain appropriate technical and organisational measures to protect any Lead data you Export.

You acknowledge that you are the data controller with respect to any Lead data once Exported, and the Company acts solely as an independent data source up to the point of Export.

10 Prohibited use

You shall not, and shall not permit any third party to:

• Use the Service or any Leads for the sending of unsolicited bulk email (spam), SMS spam, junk fax, or any communication that violates anti-spam legislation;
• Use Leads for purposes that target consumers (B2C) where the data is sourced for B2B use only;
• Resell, sublicense, redistribute, lease, or otherwise commercialise the Corpus or any Export, in whole or in part, to third parties without the Company's prior written consent;
• Use the Service to facilitate fraud, identity theft, harassment, stalking, doxxing, discrimination, intimidation, or any unlawful targeting of individuals;
• Attempt to reverse-engineer, scrape, decompile, disassemble, or otherwise derive the source code or structure of the Service or the Corpus;
• Bypass, disable, or interfere with any security, rate-limiting, or access-control feature of the Service;
• Use automated means (bots, scripts, headless browsers) to redeem Tokens in a manner that exceeds reasonable human use, except via an officially documented API;
• Use the Service in furtherance of money laundering, sanctions evasion, terrorist financing, or any other activity prohibited under UAE law or under the laws of the jurisdictions where you operate;
• Use the Service where you are a resident or national of a jurisdiction subject to comprehensive UAE, UN, US, UK, or EU sanctions.

Violation of this Section is a material breach of these Terms and grounds for immediate suspension or termination without refund.

11 Intellectual property

The Service, the underlying software, the Corpus structure, the Company's trade marks (including "zeroip"), logos, copy, design system, and all related intellectual property are and shall remain the sole and exclusive property of the Company or its licensors. Nothing in these Terms grants you any right, title, or interest in or to such intellectual property other than the limited right to use the Service as set out herein.

Individual Lead records returned to you in an Export are factual data drawn from sources lawfully available to the Company. You receive a non-exclusive, perpetual, worldwide right to use that Export for your own lawful business purposes, subject to Sections 9 and 10 and to applicable data-protection law.

12 Disclaimer of warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, statutory, or otherwise.

To the maximum extent permitted by applicable law, the Company disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, freedom from error, uninterrupted operation, security, and freedom from viruses or harmful code.

No statement, document, or representation made by or on behalf of the Company shall constitute a warranty unless expressly identified as such in writing and signed by an authorised officer of the Company.

13 Limitation of liability

To the maximum extent permitted by applicable law:

• The Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or cost of substitute services, however caused and on any theory of liability;
• The Company's aggregate liability arising out of or in connection with these Terms and the Service shall in no event exceed the total amount actually paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim, or USD 100, whichever is greater;
• The foregoing limitations apply regardless of whether the Company has been advised of the possibility of such damages and even if a remedy is found to have failed of its essential purpose.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (e.g., for fraud or wilful misconduct).

14 Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, contractors, and agents, from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of or inability to use the Service; (b) your use of any Lead or Export, including any outreach you conduct on the basis of it; (c) your breach of these Terms; (d) your violation of any applicable law, including data-protection or anti-spam law; or (e) any third-party claim that your activities, even if performed in good faith, infringed or violated the rights of any person.

15 Suspension & termination

The Company may suspend or permanently terminate your access to the Service (including invalidating outstanding Redemption Keys) at any time, with or without notice, if:

• The Company reasonably believes you have breached these Terms;
• The Company is required to do so by law, court order, or regulatory authority;
• Your use of the Service exposes the Company or other users to legal, security, or operational risk;
• The Service is discontinued in whole or in part.

Where termination is for cause attributable to your breach, no refund of any kind is owed. Where termination is due to Service discontinuation, unredeemed Tokens will be refunded per Section 7.

16 Force majeure

The Company shall not be liable for any failure or delay in performance arising from causes beyond its reasonable control, including without limitation acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, sanctions, embargoes, regulatory change, internet outages, cyber-attacks, infrastructure failures, payment-processor disruption, or denial-of-service to third-party data sources.

17 Changes to these terms

The Company may amend these Terms from time to time. The current version is identified by the "Version" and "Effective" fields at the top of this document. Material changes will be flagged with reasonable prominence within the Service for no less than fourteen (14) days before they take effect.

Your continued use of the Service after the effective date of a revised version constitutes acceptance of the revised Terms. If you do not agree to a revision, your sole remedy is to discontinue use of the Service and, where applicable, request a refund of unredeemed Tokens under Section 7.

18 Governing law & jurisdiction

These Terms, and any dispute, claim, or controversy arising out of or in connection with them or the Service (including non-contractual disputes), shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Ajman, without regard to its conflict-of-laws provisions.

The parties irrevocably submit to the exclusive jurisdiction of the courts of the Emirate of Ajman, United Arab Emirates, in respect of any such dispute. The Company may, at its sole discretion, seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

19 Severability & assignment

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the Company's prior written consent. The Company may assign these Terms in whole or in part, including in connection with a merger, acquisition, reorganisation, or sale of assets.

No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right.

20 Contact

Notices, refund requests, legal correspondence, and other communications regarding these Terms should be directed to:

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